Powerful Telephone Skills : A Quick and Handy Guide for Any Manager or Business Owner.cBus Desk
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Author: Bus Desk
Page Count: 128 pages
Published Date: 31 May 2005
Publisher: Career Press
Publication Country: New Jersey, United States
Language: English
ISBN: 9781564141071
File size: 9 Mb
File Name: Powerful.Telephone.Skills.A.Quick.and.Handy.Guide.for.Any.Manager.or.Business.Owner.pdf
Download Link: Powerful Telephone Skills A Quick and Handy Guide for Any Manager or Business Owner
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There are few business skills more critical to success - yours and your company's or business's - than the ability to communicate effectively by telephone. For better or worse, others make judgments about your competence based on how you present yourself over the phone. "Powerful Telephone Skills" offers the practical guidance you need to convert frustrating exhanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
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